Effective Date: July 24, 2025
Murrieta Valley Plumbing, Inc. (“Murrieta Valley Plumbing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website murrietavalleyplumbing.com (the “Site”) or otherwise communicate with us. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when interacting with our Site or directly with our team. This includes:
- Contact Information: Your name, email address, phone number, and any other details you provide when you fill out our online contact forms or request plumbing services.
- Service Information: Details related to your plumbing needs or projects, such as problem descriptions or service locations.
- Other Communications: Any correspondence or information you send to us, such as emails, feedback, or inquiries.
Information Collected Automatically
When you visit our Site, certain information is collected automatically about your device and usage of the Site. This data is generally non-personal and may include:
- Usage and Log Data: IP address, browser type, operating system, device type, pages viewed, dates and times of access, referring website, and other browsing statistics.
- Cookies and Similar Technologies: Small data files stored on your device that track your browsing behavior on our Site.
- Google Analytics Data: Aggregated data on visitor interactions (pages visited, time on Site, general geographic location) for site performance analysis.
Categories of Personal Information Collected Under CCPA
In the past 12 months, we have collected the following categories of personal information as defined by the California Consumer Privacy Act (CCPA):
- Identifiers: Name, postal address, email address, phone number, IP address, device identifiers.
- Commercial Information: Service records, transaction histories, quotes requested, and billing information.
- Internet or Other Electronic Network Activity: Browsing history, search history, interaction with our Site, cookies, and similar tracking technologies.
- Geolocation Data: Approximate location inferred from IP address; service address information when voluntarily provided.
- Professional or Employment-Related Information: Business name, job title, or professional affiliation when provided by business customers.
- Inferences: Preferences and characteristics inferred from analytics data about how you use our Site or services.
Cookies and Analytics
We use cookies and similar technologies to improve functionality, analyze usage, and customize content on our Site. For details, please see our “Cookies and Analytics” section above. You can opt out of Google Analytics tracking via the Google Analytics Opt-Out Add-on.
How We Use Your Information
- Providing and Improving Services: Responding to inquiries, scheduling service calls, and performing requested plumbing services.
- Communication: Sending confirmations, updates, and feedback requests. Promotional emails only if you opt in.
- Website Improvement: Analyzing Site usage to enhance content, layout, and functionality.
- Security and Fraud Prevention: Detecting and preventing unauthorized or illegal activities.
- Legal Compliance: Complying with laws, regulations, and legal processes.
How We Share or Disclose Information
- Service Providers: Trusted third parties (e.g., hosting, email delivery, analytics) bound by confidentiality obligations.
- Analytics and Tech Providers: Google Analytics and Google Search Console for site performance monitoring.
- Business Transfers: In connection with mergers, acquisitions, or asset sales.
- Legal Requirements and Safety: To comply with legal obligations or to protect our rights and property.
Your Rights and Choices
- Access & Correction: Request access to or correction of your personal information.
- Opt‐Out of Marketing: Unsubscribe from promotional communications at any time.
- Do Not Sell My Information: We do not sell personal information. California residents may request information about data practices under CCPA.
- California Privacy Rights (Shine the Light/CCPA): California residents can request:
- Categories of personal information collected
- Sources of that information
- Business purposes for collection
- Categories of third parties with whom we share
- A copy of the specific personal information we hold
- Deletion of personal information, subject to exceptions
- Do Not Track: Our Site does not respond to “Do Not Track” signals; see Cookies and Analytics for opt-out options.
International Data Transfers
Our Site and services are intended for U.S. users, especially in Southern California. If you access the Site from outside the U.S., please note that your data will be processed and stored in the U.S., where our servers reside.
Data Security
We implement reasonable technical and organizational measures (HTTPS, firewalls, access controls) to protect your personal information. However, no system is entirely secure. You share information at your own risk.
Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have collected data from a child under 13, please contact us to request deletion.
Changes to This Privacy Policy
We may update this policy to reflect changes in practices or legal requirements. The “Effective Date” will be revised when updates occur. Please review this page periodically.
Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
Murrieta Valley Plumbing, Inc.
26664 Pierce Circle, Unit C
Murrieta, CA 92562, USA
Phone: (951) 696‐7100
Email: info@murrietavalleyplumbing.com
Website: murrietavalleyplumbing.com
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
