Privacy Policy

Murrieta Valley Plumbing, Inc. ("Murrieta Valley Plumbing," "we," "us") respects your privacy. This policy explains what personal information we collect through this website (https://murrietavalleyplumbing.com) and when you contact us, how we use it, and the choices you have. It is written to meet the California Online Privacy Protection Act (CalOPPA).

Information we collect

Information you give us. When you call us, fill out our service request form, email us, or book an appointment, we may collect your name, phone number, email address, service address and ZIP code, and details about your plumbing issue.

Information collected automatically. When you visit the site, our web host and analytics tools may automatically collect technical information such as your IP address, browser type, device type, pages viewed, the website that referred you, and the date and time of your visit. This may be collected using cookies and similar technologies.

How we use your information

• To respond to your request, schedule appointments and provide estimates and service
• To send appointment confirmations, reminders, invoices and follow-ups
• To send occasional service reminders or offers to past customers (you can opt out at any time)
• To understand how visitors use our website and improve it, and to measure our advertising
• To comply with the law and protect our rights

Who we share it with

We do not sell your personal information. We share it only with service providers that help us run our business, such as:

• Our field-service and scheduling software (Housecall Pro), which runs our online booking page and is used to schedule, estimate and invoice your job
• Our telephone answering service, which takes calls and books appointments on our behalf
• Our website host and email provider
• Analytics and advertising providers such as Google (Google Analytics and Google Ads), which help us understand site traffic and measure ads
• Payment processors, when you pay an invoice

We may also disclose information if required by law or to protect the rights and safety of our customers, employees or others.

Text messages

If you agree to receive text messages, we use your mobile number only to communicate with you about your service and appointments. Mobile numbers and text-messaging consent are not shared with or sold to third parties or affiliates for their marketing purposes. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time.

Third-party tracking across websites

Third parties such as Google may collect information about your online activities over time and across different websites when you use our site, through cookies and similar technologies, in order to provide analytics and advertising services. You can learn how Google uses this data at policies.google.com/technologies/partner-sites (opens external site), opt out of personalized ads at adssettings.google.com (opens external site), and install the Google Analytics opt-out browser add-on (opens external site).

"Do Not Track" signals

Some browsers offer a "Do Not Track" (DNT) setting. Because there is no common industry standard for responding to DNT signals, our website does not currently respond to them. You can control cookies through your browser settings.

Your California privacy rights

You may ask us to tell you what personal information we have about you, to correct it, or to delete it, and you may opt out of marketing messages at any time. To make a request, call us at 951-696-7100 or email office@murrietavalleyplumbing.com. We will verify your request and respond within a reasonable time. We will not treat you differently for making a request. We do not sell personal information, and we do not knowingly collect personal information from children under 16.

Reviewing and changing your information

To review or update the information you've given us, contact us using the phone number or email address above.

How we protect information

We use reasonable safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version on this page and change the "Last updated" date at the top. If we make significant changes, we may also post a notice on our home page.

Contact us

Murrieta Valley Plumbing, Inc.
26664 Pierce Circle, Unit C
Murrieta, CA 92562
951-696-7100
office@murrietavalleyplumbing.com